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Free Shipping

We're excited to offer you free shipping on all orders over $99.

A shipping charge of $15 will be applied to all orders under $99.

Your order will ship out within 3 days by FedEx Standard. Estimated delivery time will vary from 5 to 10 business days.

Returns & Exchanges 

At Lisette L Montreal, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange or return your purchase when it is presented in saleable condition. Simply follow the guidelines below. (This excludes any product which is on sale or discounted; these items are final sale.)

  • Returns must be made within 30 days from the ship date;
  • You must request a Return Number and clearly indicate it on the box that you send back or the return shipment may be refused;
  • All merchandise must be unwashed and unworn;
  • All hangtags must be attached to the garment;
  • All garments are subject to inspection;
  • A $15 processing and handling charge will be deducted from your return credit.

To Make a Return or Exchange:

  1. Login to your account and click 'My Returns' on the left hand side.
  2. Click ‘Request New Return’.
  3. Select the order number which corresponds to the order that you would like to return or exchange from the drop down menu, then click ‘next’.
  4. Check off the style that you would like to return.
  5. Select the reason, condition and resolution that you would like and submit your request.
  6. If possible, print the return packing slip by clicking the ‘Print Return Packing Slip’ button.  This is not mandatory.
  7. Pack the items in their original packaging, include the receipt, and seal it.
  8. Stick the provided pre-paid FedEx return label on the outside of the box
    1. If you did not receive or have lost the pre-paid FedEx label, please contact customer service for assistance.
  9. Ensure that the Return Number is clearly written on the outside of the box or the package may be refused upon delivery.
  10. Make a note of the tracking number from the pre-paid FedEx label on your copy of the packing list or order.
  11. Bring the sealed box to your nearest FedEx location to ship: fedex.com

A credit will be issued to the same credit card that was used at the time of purchase.

Once we have received your return, we will refund your credit card within 30 days. 

If you have requested an exchange, you will be issued store credit totaling in the amount paid for the original item that is being returned. 

You will then be able to order the style of your choice and apply the store credit to that order upon checkout.

For more information, please contact Lisette L Customer Service toll free at 1 (866) 385-5888.

We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at LisetteL.com

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