Returns & Exchanges
At Lisette L Montreal, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange or return your purchase when it is presented in sale-able condition. Simply follow the guidelines below.
(This excludes any product marked “FINAL SALE”; these items cannot be returned nor exchanged.)
- Returns must be made within 30 days from the ship date;You must request a Return Number and clearly indicate it on the box that you send back or the return shipment may be refused;
- All merchandise must be unwashed and unworn;
- All hangtags must be attached to the garment;
- All garments are subject to inspection;
To Make a Return or Exchange:
Visit our RETURN PORTAL and fill out the form.
Ensure that the Return Number is clearly written on the outside of the box or the package may be refused upon delivery.
Make a note of the tracking number from the pre-paid FedEx label on your copy of the packing list or order.
Bring the sealed box to your nearest FedEx location to ship.
A credit will be issued to the same credit card that was used at the time of purchase.
Once we have received your return, we will refund your credit card within 30 days.
For more information, please contact Lisette L Customer Service at 1 (855) 547-3883.
We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at LisetteL.com